Shipping & Delivery
We ship orders to most countries in the world and offer both standard shipping and expedited shipping for your orders. If you can’t find the answers below, don’t hesitate to contact us at firstname.lastname@example.org or email@example.com, or by sending the message card at the bottom of the page.
When will my order be shipped out?
All in-stock orders will be processed and shipped out in 1~2 working days after order received. The incomplete payment, custom order, backorders, and incorrect credit billing information may delay the shipping. A shipping confirmation with tracking information will be sent to you as soon as the package is shipped out.
How long will my order arrive?
The delivery time depends on the shipping service that you choose for your orders and the shipping destination countries. We provide both standard and expedited shipping to meet different shipping preferences. Below is the roughly estimated shipping time. We’re happy to provide the estimated shipping time for your order. Please contact us with your address and items to be purchased if you’d like to know more about the shipping services and shipping time for your order.
We choose the most suitable standard shipping method for your order to have the packages safely and sooner to be delivered to you. Following is the rough estimated time for standard shipping. The time may turn longer even uncertain during special times (like COVID-19).
1. From US, JP warehouses (official days):
- The United States: 5~10 days
- Japan: 5~10 days
Most products could be shipped from local warehouses if the shipping address is in the countries above. In case of the short supply in local warehouses, the order will be fulfilled from CN warehouse.
Don't hesitate to contact us when you'd like to know if your products are or are not shipped from local warehouses.
2. From CN warehouse (official days):
- The United States: 10~20 days
- Canada: 15~30 days
- Australia, New Zealand: 20~40 days
- Western Europe: 15~30 days
- Japan, South Korea: 15~30 days
- Others：20~60 days
If your order is in urgent need, please feel free to contact us to learn more about available shipping services (stardard, expedited) and the estimated shipping time accordingly.
The order will be shipped out by DHL Express, UPS, FedEx, or EMS if the expedited shipping service is selected for the order. For most countries, the shipping time will be about 3~5 days. Some countries may need longer time. Don’t hesitate to contact us if you need expedited shipping and want to learn more about the shipping time.
Custom duties and tariffs
The package may be subjected to be charged of import tariffs, duties, VAT (value-added tax) by the customs of countries where the package is to be sent. These charges are not included in shipping charges or the item price, and the recipient of the package will be responsible for these tariffs.