We are happy to accept exchange or return request if you are not satisfied with the order in terms within 60 days of the purchase. If you have any confusion or question, your emails are always welcome.
For the procedure of return or exchange, please carefully refer to below details.
What items are returnable?
- The items should be in good, new, original condition.
- The items should be in the original packaging.
- The equipment is defective due to manufacturing defects, missing parts, damages during transport.
What items are non-returnable?
- Clearance items
- Special/Custom-order items
- Used items
How to proceed with a return?
Step 1: Request a return or an exchange
If a return or an exchange is asked, you may inform us directly by using the online application form.
Please download and fill this application form:
[Click] Return & Exchange Form
Sent the form to us at email: firstname.lastname@example.org or email@example.com
Please make sure that the email subject starts with "Return" or " Exchange", followed by the Order ID. Otherwise it possibly would be missed by the mail filters.
Step 2: Pack and send back item
You will get our response by email within 3 workdays.
Make sure that you have already received the authorization of "Return" or " Exchange" application from GM Climbing.
Please well pack the items including all accessories and giveaways, and ship them to the correct given address.
Send us the tracking information under the subject email.
Are there charges for return?
- There is no added charges for return.
- Original shipping charge is non-refundable.
- You will be responsible for the return shipping charge unless the equipment is defective due to the manufacture.
How soon will I get my refund or exchange?
Once your return is received and inspected, we will send you an email to notify that we have received your returned items. A notification of approval results will be also sent to you.
If the return or the refund is approved, the refund will be issued to you. Please check with your payment methods. We will be all at your service if there is any problem with the refund.
Please contact us at Email address below or by sending the contact form at the bottom of the page: